A North American industrial interior-construction firm faced limitations with traditional ERP and CRM software—it operated on a fully-custom business model and could not conform to generic packages. Each project was unique, and with a rapid 10‑day turnaround, an out-of-the-box system didn’t align with their processes [outsystems.com].
To regain control, they began building their own applications on OutSystems starting in 2015. Their goals were clear:
- Replace their limited Salesforce CRM
- Develop a full-fledged ERP covering sales, scheduling, manufacturing, logistics, and VR-enhanced design
According to a product manager:
“We chose OutSystems because we didn’t want off‑the‑shelf software… We needed to define our own processes rather than having them dictated… OutSystems helps us do that faster and with fewer technology barriers.” [outsystems.com]
They started by creating a custom opportunity-management tool, then scaled up to a unified ERP platform. Using low-code, they could rapidly iterate and seamlessly integrate key business functions into one system [outsystems.com].
Key Achievements:
- Replaced limited Salesforce with a tailored CRM
- Built a comprehensive ERP with modules for production, scheduling, logistics, and design support
- Achieved faster development cycles and full alignment with internal workflows
